Simply place your order through our shop for the relevant bearing replacement service. We’ll email you full packing instructions and a shipping address. Pack your trainer securely and send it to us. We typically complete the service within 2–3 working days of receiving your unit, and return postage is included in the price.
Ideally yes — removing the cassette before shipping reduces the risk of damage in transit and means we can get straight to work. If you’re unable to remove it, that’s fine — just let us know in the order notes and we’ll take care of it.
We recommend using the original box if you still have it. If not, use a sturdy box with plenty of padding — bubble wrap, foam, or scrunched newspaper work well. Make sure the trainer can’t move around inside the box. We’ll include full packing guidance in your confirmation email.
Yes, we do accept drop-offs by appointment. Please contact us first to arrange a suitable time. Our workshop is based in Bristol — full address details will be provided when you get in touch.
We specialise in Wahoo Kickr (V1 through V6), Wahoo Kickr Core, Wahoo Kickr Bike, Wahoo Kickr Climb, Tacx Neo (all models), Tacx Neo Bike, and Tacx Flux (all models). If your trainer isn’t listed, get in touch — we may still be able to help.
Yes. Our shop stocks NSK and Enduro bearings, replacement belts, CNC-machined flywheel shafts, tension pulleys, power supplies, fans, feet, and various other components. All parts can be purchased individually for self-service repairs.
Both are high-quality bearing brands. NSK bearings are our standard replacement — they’re the same specification as the original manufacturer bearings. Enduro bearings are a premium alternative with enhanced seals and tighter tolerances, ideal for riders who want maximum durability and the quietest possible operation.
We include basic fitting guidance with all bearing and belt orders. For more complex repairs, we recommend our send-in service where our technicians handle everything. If you’re unsure whether a DIY repair is right for you, feel free to get in touch and we’ll advise.
Yes, return postage is included in all our bearing replacement services. For individual parts orders, standard UK shipping rates apply. Orders placed before 2pm Monday–Friday are dispatched same day.
Currently we offer send-in services within the UK only. For parts orders, we can ship internationally — please contact us for a shipping quote to your location.
UK orders placed before 2pm are dispatched same day via Royal Mail. Standard delivery is 1–3 working days. We also offer next-day tracked delivery at checkout for an additional charge.
We inspect every trainer on arrival and will contact you immediately if we notice any transit damage. We recommend using adequate packaging and a tracked delivery service when sending your trainer to us.
Most bearing replacement services are completed within 2–3 working days of receiving your trainer. We’ll keep you updated by email throughout the process and let you know as soon as it’s on its way back.
Yes, all bearing replacement services come with a 6-month warranty covering the parts and labour. If you experience any issues within that period, get in touch and we’ll make it right.
Absolutely. If you’re experiencing noise, vibration, resistance issues, or power dropouts, book a service and describe the symptoms in the order notes. Our technicians will carry out a full diagnostic and contact you with a recommended course of action before proceeding with any work.
